We ship free of charge within Germany and Austria. Shipping to the rest of the EU costs 4.90 € and is free for orders of 35 € or more. Shipping to Switzerland, Liechtenstein, Norway and the United Kingdom costs 6.90 €; shipping to the USA, Canada and all other countries costs 19.00 €.

Prints on Foamcore, Aludibond and Acrylic glass and prints in wooden frames in formats larger than A3 have their own shipping rates: within the EU the conditions above apply; shipping to Switzerland, Liechtenstein, Norway and the United Kingdom costs 60.00 €. We cannot ship these prints outside Europe.

We deliver worldwide. The only exception: prints on Foamcore, Aludibond and Acrylic glass and prints in wooden frames in formats larger than A3 are shipped within Europe only.

Many of our maps are printed once you order them. Delivery times therefore depend on the product and the material. You'll find the delivery times for each product on our shipping page. Your order will often arrive sooner — but that's not something we can promise.

Many of our maps are printed once you order them. Your order may therefore arrive in more than one delivery. You still pay for shipping only once.

As soon as your order is on its way, we'll send you an email with the tracking link. If your order arrives in more than one delivery, you'll receive a separate email for each delivery.

The best way: write to us at service@marmotamaps.com before you order and tell us the date. We'll let you know whether it will work — and speed things up where we can. The earlier you get in touch, the more we can do.

You can pay using all common online payment methods, or in advance by bank transfer. You'll see the available payment methods at checkout.

Yes. You can cancel your order within 14 days of receiving it — a short email to service@marmotamaps.com is all it takes. We'll then send you all the information for your return and refund the amount as soon as the return has reached us. Custom orders are excluded (see the next question). You'll find all the details in our cancellation policy.

Prints on Foamcore, Aludibond and Acrylic glass and prints in wooden frames are made individually for you. These custom orders are excluded from cancellation. Maps and posters on paper, books and games can be returned as usual.

We're sorry about that. Send us a photo showing the damage to service@marmotamaps.com — we'll take care of it.

Write to us at service@marmotamaps.com — we'll check where your delivery is and take care of it.

If you cancel your order, you cover the cost of the return shipment yourself. You'll find the details in our cancellation policy.

Our prints are available on Paper, Foamcore, Aludibond and Acrylic glass, and as prints in wooden frames. You'll see which materials and sizes are available for each design on the product page.

Paper maps arrive rolled up. We'll show you step by step how to smooth and hang them: Hanging the map · Smoothing the map

Yes. Our Gift Coupon is available in several values — you choose the amount, and the recipient picks something from our full range.

Yes. We work with selected shops that carry parts of our range. You can also order our books and all maps with an ISBN from any bookshop if they're not in stock there.

Write to us at service@marmotamaps.com with the subject "trade enquiry". We'll get back to you with our terms. Bookshops can also order our books and maps with an ISBN through the usual wholesale channels.